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 Promote Control support 
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Joined: Fri Mar 12, 2010 12:16 pm
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Location: Gloucester UK
Post Promote Control support
I received a toy after Xmas in the from of a Promote Control remote for my Canon 5D MkII and 7D bodies. My initial impressions were very good after updating the firmware to the latest version on their website, it does what is says on the tin, as they say :) . I did notice that one area that was lacking was HDR sequences that included exposures beyond 30 seconds required the user manually switching the camera from Manual to Bulb.

After chatting with the Promote support team I started getting beta firmware updates within a day that does switch the camera from Manual to Bulb modes without the need to physically move the Mode dial on the 5D MkII or the 7D. So now, a week later, I have a system that can do HDR sequences that can go beyond the 30 second barrier automatically, add in the intervalometer and you get HDR timelapses, add in the ramping and you get bulb ramping sequences.

The reason for the post isn't to promote the Promote but it does illustrate that good customer support can benefit the users and support the companies as well, it's a shame not every company has the same attitude.

best regards
Kev Lewis

edit: reference to HDR bulb ramping removed as it was incorrect, see later post

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Wed Jan 16, 2013 12:41 pm
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Joined: Sat Jul 09, 2011 3:16 pm
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Post Re: Promote Control support
How do we get the beta firmware?

I figured that it was a limitation of the 7D and the MKII.

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Wed Jan 16, 2013 1:03 pm
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Joined: Sat May 07, 2011 10:24 am
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Location: Netherlands
Post Re: Promote Control support
Glad to hear that setting to Bulb can be done on a Canon! I thought (heard) that this was difficult.

My ramper does the same via USB on a Nikon. I will check out if I can get this to work on Canon too.

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Wed Jan 16, 2013 1:14 pm
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Joined: Fri Mar 12, 2010 12:16 pm
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Post Re: Promote Control support
diputs wrote:
How do we get the beta firmware?

I figured that it was a limitation of the 7D and the MKII.


Because the change from Manual (or Tv/Av) requires a physical movement of the Mode dial to get into the Bulb mode on the higher spec Canon bodies a lot of people thought it wasn't possible. The first inkling I had that it was achievable was when I started using GBTimelapse from Granite software which can force the camera, via usb, to switch from Manual to Bulb without touching the body.

Promote Systems have now figured out how to do the same trick and it works very well :) I would expect the feature to be available in the next firmware release (it isn't in v2.6) but an email to the company may get you an early copy for testing.

regards
Kev

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Wed Jan 16, 2013 1:35 pm
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Joined: Wed Jan 11, 2012 2:34 pm
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Location: Munich, Germany
Post Re: Promote Control support
then you are very lucky my friend..

I have been talking to them about "interval ramping" when you do a bulb ramping sequence since April 2012... nothing happened so far ;)
Have you been doing the HDR bulb ramping yourself? they said they wanted to implement it.. but the current manual says nothing about it...

Best regards
Sebastian.


Wed Jan 16, 2013 5:36 pm
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Post Re: Promote Control support
Holy_13 wrote:
then you are very lucky my friend..

I have been talking to them about "interval ramping" when you do a bulb ramping sequence since April 2012... nothing happened so far ;)
Have you been doing the HDR bulb ramping yourself? they said they wanted to implement it.. but the current manual says nothing about it...

Best regards
Sebastian.
You're correct Sebastian, it doesn't provide HDR bulb ramping just bulb ramping (my fingers were running ahead of my brain), it is the GBTimelapse software that can produce HDR bulb ramping sequences at the moment

I've corrected the 1st post and put a note on it.

ps in the latest beta they have also added in aperture matching so that it isn't necessary to preset the aperture in Bulb mode to match the aperture in Manual mode the software will automatically change the Bulb aperture to match the Manual aperture setting

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Wed Jan 16, 2013 6:05 pm
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Joined: Wed Jan 11, 2012 2:34 pm
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Post Re: Promote Control support
still waiting for interval ramping though :(


Thu Jan 17, 2013 8:56 am
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